George wasn't in class today. Professor Brown excused him ______.A. from attendingB. of attendingC. to attendD. attending
He believed that the greatest of his ______ was that he"d never had a college education.A．griefsB．misfortunesC．disastersD．sorrows
High-quality customer service is preached (宣扬) by many, but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers—and anyone who will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School. “Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.” On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers. According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space. Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeople should be diplomatic and polite with angry customers. “Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.” Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong. 【小题1】Why are store managers often the last to hear complaints? A．Most customers won’t bother to complain even if they have had unhappy experiences. B．Customers would rather relate their unhappy experiences to people around them. C．Few customers believe the service will be improved. . D．Customers have no easy access to store managers. 【小题2】What does Paula Courtney imply by saying “…the shopper must also find a replacement” (Line 2, Para. 4) A．New customers are bound to replace old ones. B．It is not likely that the shopper can find the same products in other stores. C．Most stores provide the same kind of service. D．Not complaining to manager causes the shopper some trouble too. 【小题3】What contributes most to smoothing over issues with customers? A．Manners of the salespeople. B．Hiring of efficient employees. C．Huge supply of goods for sale. D．Design of store layout. 【小题4】To achieve better shopping experiences, customers are advised to ________. A．exert pressure on stores to improve their service B．settle their disputes with stores in a diplomatic way C．voice their dissatisfaction to store managers directly D．shop around and make comparisons between stores
By saying “stay sharp” in the last paragraph, the writer means “be______”.. A、 more carefulB、 open-mindedC、 quick-mindedD、 healthier
Although expanding into new markets can seem like a daunting process because it involves risk taking, it can _ new opportunities for your business. A. open upB. open toC. open outD. open for
I`llKK-|||-Directions: Read the following passage.After reading it,you should complete the informa-|||-tion by filling in the blanks marked 48 to 52(in no more than three words) in the-|||-table below.You should write your answers on the Answer Sheet corresponding-|||-Using Best Buy Express Service is easy.Just follow the Purchasing Guide.Or contact-|||-us if you need more help.Please call 1-866-Best Buy with your questions-|||-The price of Best Buy Express products are updated daily from BestBuy.com.-|||-All Best Buy Express transactions(交易)are safe and secure.Any personal informatio-|||-n you give us will be handled in the strictest confidence according to our Privacy Policy av-|||-ailable at www bestbuy com S2000 limit per transaction.-|||-If something is not right with your purchase, simply return youritem(s)to one of our-|||-Best Buy stores in the United States.Returns will only be processed starting from the day-|||-following your purchases.Best Buy store will be pleased to exchange or give you a refund-|||-in any Best Buy store in the United States.The sales receipt will be required to process a re-|||-turn.-|||-Best Buy Express Service-|||-How to use:follow the 48-|||-How to contact:call 49-|||-Price of products:updated 50 from BestBuy.com-|||-Security & Privacy:-|||-1) personal information:handled in the strictest confidence.-|||-2) per transaction limit:-|||-Returns:-|||-1) where to return: any Best Buy store in the United States.-|||-2) when to process returns: from the day following 51-|||-3) what to be required to process a retum 52
Writing ● A consolation letterSuppose you are Gavin, your friend, Lily, has recently had her house destroyed by flooding. Write a consolation letter to her.
It is unnecessary for those who study hard to consider the ______of failing the exam.A. dangerB. warningC. surpriseD. possibility
High-quality customer service is preached （宣扬） by many，but actually keeping customers happy is easier said than done．Shoppers seldom complain to the manager or owner of a retail store，but instead will alert their friends，relatives，co-workers，strangers-and anyone who will listen．Store managers are often the last to hear complaints，and often find out only when their regular customers decide to frequent their competitors，according to a study jointly conducted by Verde Group and Wharton School．"Storytelling hurts retailers and entertains consumers，"said Paula Courtney，President of the Verde Group．"The store loses the customer，but the shopper must also find a replacement．"On average，every unhappy customer will complain to at least four others，and will no longer visit the specific store．For every dissatisfied customer，a store will lose up to three more due to negative review．The resulting"snowball effect"can be disastrous to retailers．According to the research，shoppers who purchased clothing encountered the most problems．Ranked second and third were grocery and electronics customers．The most common complaints include filled parking lots，cluttered （塞满了的） shelves，overloaded racks，out-of-stock items，long check-out lines，and rude salespeople．During peak shopping hours，some retailers solved parking problems by getting moonlighting （业余兼职的） local police to work as parking attendants．Some hired flag wavers to direct customers to empty parking spaces．This guidance eliminated the need for customers to circle the parking lot endlessly，and avoided confrontation between those eyeing the same parking space．Retailers can relieve the headaches by redesigning store layouts，pre-stocking sales items，hiring speedy and experienced cashiers，and having sales representatives on hand to answer questions．Most importantly，salespeople should be diplomatic and polite with angry customers．"Retailers who're responsive and friendly are more likely to smooth over issues than those who aren't so friendly，"said Professor Stephen Hoch．"Maybe something as simple as a greeter at the store entrance would help．"Customers can also improve future shopping experiences by filing complaints to the retailer，instead of complaining to the rest of the world．Retailers are hard-pressed to improve when they have no idea what is wrong．63．Why are store managers often the last to hear complaints？ ____ A．Most customers won't bother to complain even if they have had unhappy experiences．B．Customers would rather relate their unhappy experiences to people around them．C．Few customers believe the service will be improved．．D．Customers have no easy access to store managers．64．What does Paula Courtney imply by saying"…the shopper must also find a replacement"（Line 2，Para.4） ____ A．New customers are bound to replace old ones．B．It is not likely that the shopper can find the same products in other stores．C．Most stores provide the same kind of service．D．Not complaining to manager causes the shopper some trouble too．65．What contributes most to smoothing over issues with customers？ ____ A．Manners of the salespeople．B．Hiring of efficient employees．C．Huge supply of goods for sale．D．Design of store layout．66．To achieve better shopping experiences，customers are advised to ____ ．A．exert pressure on stores to improve their serviceB．settle their disputes with stores in a diplomatic wayC．voice their dissatisfaction to store managers directlyD．shop around and make comparisons between stores．
Write a short passage of about 100 words to describe the picture below. Some useful expressions are provided to help you. The title of your passage is “Visiting Yellow Mountain”.Location: Anhui; Famous For: Mountain scenery, The sea of clouds, Wondrous pines, Unique rocks; Recognition:World Natural and Cultural Heritage National 5A Tourist Attraction,
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In some families,new adults and kids seem to slip in effortlessly, ____ they have been there all along.A. whileB. thoughC. becauseD. as though
If you _________ in a job for several years, you may be able to accumulate a lot of work experience and skills that would be beneficial to your future career development.A. have worked B. had worked C. have been working D. had been working
______, there is no one at home. The lights are out.A. EvidentlyB. EvidentC. EvidencedD. Evidence
"There is a senseless concept that children grow up and leave home when they're 18，and the truth is far from that，"says sociologist Larry Bumpass of the University of Wisconsin．Today，unexpected numbers of young adults are living with their parents．"There is a major change in the middle class，"declares sociologist Allan Schnaiberg of Northwestern University，whose son，19，moved back in after an absence of eight months．Analysts list a variety of reasons for this return to the nest．The marriage age is rising，a condition that makes home and its pleasantness particularly attractive to young people．A high divorce rate and a declining remarriage rate are sending economically pressed and emotionally hurt survivors back to parental shelters．For some，the expense of an away-from-home college education has become so extremely great that many students now attend local schools．Even after graduation，young people find their wings clipped（夹住） by skyrocketing housing costs．Living at home，says Knighton，a school teacher，continues to give her security and moral support．Her mother agreed，"It's ridiculous for the kids to pay all that money for rent．It makes sense for kids to stay at home．"But sharing the family home requires adjustments for all．There are the hassles over bathrooms，telephones and privacy．Some families，however，manage the delicate balancing act．But for others，it proves too difficult．Michelle Del Turco，24，has been home three times-and left three times．"What I considered a social drink，my dad considered an alcohol problem，"she explains．"He never liked anyone I dated，so I either had to hide away or meet them at friends'houses．"Just how long should adult children live with their parents before moving on？Most psychologists feel lengthy homecomings are a mistake．Children struggling to establish separate identities，can end up with"a sense of inadequacy，defeat and failure．"And aging parents，who should be enjoying some financial and personal freedom，find themselves stuck with responsibilities．Many agree that brief visits，however，can work beneficially．63．According to the author，there was once a trend （趋势） in the U．S ____ ．A．for middle class young adults to stay with their parents．B．for young adults to get jobs nearby in order to live with their parents．C．for married young adults to move back home after a lengthy absence．D．for young adults to leave their parents and live independently．64．Which of the following does not account for young adults returning to the nest？ ____ A．Young adults find housing costs too high．B．Quite a number of young adults attend local schools．C．Young adults are psychologically and intellectually immature．D．Young adults seek parental comfort and moral support．65．One of the disadvantages of young adults returning to stay with their parents is that ____ ．A．the young adults tend to be overprotected by their parentsB．there will unavoidably be inconveniences in everyday lifeC．most parents find it difficult to keep a bigger family goingD．public opinion is against young adults staying with their parents66．The word"hassles"in the passage （Para.3，Line 4）probably means ____ ．A．agreementsB．worriesC．disadvantagesD．quarrels
26 )Could she picture him ___ politics with her father in the drawing -room at her home ？A discussing B. to discuss C.as to discuss D. that discusses
The coming of the railways in the 1830s ________ our society and economic life. A. transferredB. transformedC. transportedD. transmitted
Fill in the blanks with the words given below.Change the form where necessary.Each word can be used only once. budget defy dilemma diverseloyalty manipulate objectivePerspective tackle urge （1）The ____ of the "upright"message is to ask people to save，while the "permissive"message asks people to spend.（2）If you find yourself in a（n） ____ about what is the right decision for your career，speak to a career counselor.（3）It is important for parents to listen to their children's opinion because they may have a very different ____ on the things they've seen.（4）To cater for the different tastes of athletes from all over the world，the organizers of the Beijing Winter Olympics prepared ____ dishes.（5）If you want to save money for a rainy day making a（n） ____ is the first step you may want to take because it gives you a clear plan.（6）The Chinese legend goes that Yue Fei's mother tattooed four Chinese characters on his back to remind him of the importance of ____ to the nation.（7）When children are addicted to online games，they would often ____ their parents and stay online for hours every day.（8）The report goes on to ____ the technicians to take a more active role in developing the standards of artificial intelligence.
6. The children will now play some pieces of music that they ______ themselves. A.were taught B.composed C.accomplished D.worked7. While she waited,she tried to ______ her mind with pleasant thoughts of the vacation. A.occupy B.compose C.think D.intensify8. In the film,the peaceful life of a monk ______ the violent life of a murderer. A.is compared with B.is compared to C.is contrasted to D.is contrasted with9. ______ to pay for an order is simplicity itself. A.Use plastic B.Using plastics C.Using plastic D.Used plastic10. Additional time is required for cooking or ______ homemade dishes. A.chill B.to chill C.chilled D.chilling
The _ of considerable statistics will make it impossible to draw the final decision .A dependence B consequence C presence D absence
Dreams can be a rich source of ___________ for an artist. (inspire)
Elder and weaker Mr. Mag paid_visits to his old friends. A. scarceB. rare()C. insufficientD. inadequate
The increase in international business and in foreign investment has created a need for executives with knowledge of foreign languages and skills in cross-cultural communication. Americans, however, have not been well trained in either area and, consequently, have not enjoyed the same level of success in negotiation in an international arena as have their foreign counterparts. Negotiating is the process of communicating back and forth for the purpose of reaching an agreement. It involves persuasion and compromise, but in order to participate in either one, the negotiators must understand the ways in which people are persuaded and how compromise is reached within the culture of the negotiation. In many international business negotiations abroad, Americans are perceived as wealthy and impersonal. It often appears to the foreign negotiator that the American represents a large multi-million-dollar corporation that can afford to pay the price without bargaining further. The American negotiator’s role becomes that of an impersonal supplier of information and cash. In studies of American negotiators abroad, several traits have been identified that may serve to confirm this stereotypical perception, while undermining the negotiator’s position. Two traits in particular that cause cross-cultural misunderstanding are directness and impatience on the part of the American negotiator. Furthermore, American negotiators often insist on realizing short-term goals. Foreign negotiators, on the other hand, may value the relationship established between negotiators and may be willing to invest time in it for long-term benefits. In order to solidify the relationship, they may opt for indirect interactions without regard for the time involved in getting to know the other negotiator. Clearly, perceptions and differences in values affect the outcomes of negotiations and the success of negotiators. For Americans to play a more effective role in international business negotiations, they must put forth more effort to improve cross-cultural understanding. [共5题](1)What kind of manager is needed in present international business and foreign investment? [本题2分]A. The man who represents a large multi-million-dollar corporation. B. The man with knowledge of foreign languages and skills in cross-cultural communication. C. The man who is wealthy and impersonal. D. The man who can negotiate with his foreign counterparts.
（ ）I can’t recall the______, but I did meet her before.A.occasionallyB.occasionalC.occasionD.occasioned
Responsibilities ______becoming a father.A. charge forB. go withC. save forD. go through
ID 89612-|||-We prefer fully __ the plan __ it into execution in a hurry.-|||-OA.discussing.to put-|||-OB.discussing . than put-|||-C.discussing...to putting-|||-O Do ti discuss.than to put
He likes classical music ever since __-|||-__ __-|||-A /childhood-|||-__-|||-B childish-|||-__ __ __-|||-C /child-|||-_-|||-__ .--|||-D|childishly
(Walk)______ a long way, Robbins began to feel tired.
21.The language school started a new __ to help young learners with reading and writing.-|||-A.course B.design C.event D.progress
These drugs are available over-the-counter without a(n)__________. （）A. infectionB. dosageC. prescription
Never before in my career _ _ of an assignment A have l frightened B had I frightened C had I been frightened D have I been frightened