If you’re looking for ways to improve your products or services, customers can be one of your most valuable sources of information and market research. So why not take it a step further and visit some of them Ideally, you want to do this in person, so you may need to offer your customers something for their time. They may be pleased that you take their opinion seriously, and they may also enjoy getting a chance to help influence your products or services. If your customers are in different places, you could make such visits part of your business travel to get a wider range of responses. One expert recommends that you make your customers feel comfortable during the visits. You’re not trying to sell anything through these meetings, so plan to spend 80 percent of your time listening. Don’t try to lead your customer to give responses that you really want to bear. Instead, ask questions that focus on the customer’s experience, such as whether they got what they were hoping for and what they found difficult or enjoyable.According to the expert, the way to make your customers comfortable during the visit is ______. A．to promise them the best price B．to explain your sales plan to themC．to spend most of your time listening D．to tell them the advantages of your products
If you’re looking for ways to improve your products or services, customers can be one of your most valuable sources of information and market research. So why not take it a step further and visit some of them Ideally, you want to do this in person, so you may need to offer your customers something for their time. They may be pleased that you take their opinion seriously, and they may also enjoy getting a chance to help influence your products or services. If your customers are in different places, you could make such visits part of your business travel to get a wider range of responses. One expert recommends that you make your customers feel comfortable during the visits. You’re not trying to sell anything through these meetings, so plan to spend 80 percent of your time listening. Don’t try to lead your customer to give responses that you really want to bear. Instead, ask questions that focus on the customer’s experience, such as whether they got what they were hoping for and what they found difficult or enjoyable.According to the expert, the way to make your customers comfortable during the visit is ______. A．to promise them the best price B．to explain your sales plan to themC．to spend most of your time listening D．to tell them the advantages of your products
题目解答
答案
C
解析
问题背景是关于如何通过拜访客户来改进产品或服务。拜访客户时，需要让客户感到舒适，以便获得他们的反馈和意见。
步骤 2：分析专家建议
专家建议在拜访客户时，要让客户感到舒适。拜访的目的不是销售，而是倾听客户的反馈。因此，需要花大部分时间倾听客户的意见，而不是试图引导客户给出你想要的答案。
步骤 3：选择正确答案
根据专家的建议，要让客户感到舒适，需要花大部分时间倾听客户的意见。因此，正确答案是C选项，即“to spend most of your time listening”。