If Only-|||-Having worked at a 7-Eleven store for two years,I thought I had become-|||-successful at what our manager calls ."customer relations."(1)firmly believed-|||-that a friendly smile and an automatic"sir,""ma "am" and"thank you" would see-|||-me through any situation that might arise from soothing (使平静)impatient or-|||-unpleasant people to apologizing for giving out the wrong change.But the other-|||-night an old woman shattered (碎)my belief that a glib (伶牙俐齿的)re-|||-sponse could smooth over the rough spots of dealing with other human beings-|||-The moment she entered,the woman presented a sharp contras to our-|||-shiny store with its bright lighting and neatly arranged shelves.Walking as if-|||-each step were painful,she slowly pushed open the glass door and hobbled-|||-(一病一拐地行走)down the nearest aisle (过道).(2)She coughed dryly,-|||-wheezing(呼哧呼哧作响) with cach breath.On a forty-degree night,she-|||-was wearing only a fadcd print (印花布)dress,a thin sweater too small-|||-button,and black slippers with the backs cut out to expose calloused heels-|||-(长老茧的脚后跟),There were no stockings or socks on her blue veined(青-|||-筋暴突的)legs.-|||-After strolling(用追)around the store for several minutes,the old woman-|||-stopped in front of the rows of canned vegetables.She picked up a can of-|||-corn and stared with a strange intensity at the label.At that point,I decided to-|||-be a good,polite cmployee and asked her if she needed help (3)As I stood-|||-close to her,my smile became harder to maintain;her red-rimmed (眼框发-|||-红的)eyes were partially closed by yellowish crusts (病);her hands were-|||-covered with layer upon layer of grime(污垢),and the stale smell of sweat-|||-rose in a thick vaporous(事次的)cloud from clothes-|||-"I need some food,"she muttered in reply to my bright"C Can I help (m)^2n-|||-Are you looking for com,ma am?"-|||-"I need some food,"she repeated."Any kind."-|||-"Well,the corn is ninety-five cents,"I said in my most helpful voice-|||-"Or,if you like,we have a special on bread today,"-|||-"I can`t pay,"she suid-|||-(4)For a second,I was tempted to say,"Take the com."But the cm-|||-ployee rules flooded into my mind:Remain polite, but do not let customers-|||-get the best of you.Let them know that you are in control.For a moment,I-|||-even entertained the idea that this was some sort of test,and that this woman-|||-was someone from the head office,testing my loyalty.responded dutifully,-|||-"I`m sorry,ma am,but I can``t give away anything for free.-|||-The old woman`s face collapsed a bit more,if that were possible,and her-|||-hands trembled as she put the can back on the shelf.She shuffled(拖着脚走)past-|||-me toward the door,her torn and dirty clothing barcly covering her bent back.-|||-Moments after she left,I rushed out the door with the can of corn,but she-|||-was nowhere in sight.For the rest of my shift,the image c f the woman haunted-|||-萦绕在心头)me I had been young,healthy,and smug(沾沾自喜的).She-|||-had been old,sick,and desperate.(5)Wishing with all my heart that I had-|||-acted like a human being rather than a robot,I was saddened to realize how-|||-fragile (脆弱的)a hold we have on our better instincts.-|||-Go over the text once more and study the highlighted sentences in the passage. Then-|||-translate them into Chinese.-|||-(1) I firmiy believed that a friendly smile and an automatic "sir,""ma`am"and "thank you"would-|||-see me through any situation that might arise from soothing impatient or unpleasant people to-|||-apologizing for giving out the wrong change.-|||-(2)She coughed dryly,wheezing with each breath.On a forty-degroe night,she was wearing only-|||-a faded print dress,a thin sweater too small to button,and black slippers with the backs cut out-|||-to expose calloused heels.-|||-__-|||-(3)As I stood close to her,my smile became harder to maintain her red-rimmed eyes were par-|||-tially closed by yellowish crusts; her hands were covered with layer upon layer of grime and-|||-the stale smell of sweat rose in thick vaporous cloud from clothes-|||-(4)For a second,I was templed to say,"Take the corn."But the employes rules flooded into my-|||-mind: Remain polite but do not let customers get the best of you.-|||-(5)Wishing with all my heart that I had acted like a human being rather than a robot, I was-|||-saddened to realize how fragile a hold we have on our better instincts.