题目
Task 5-|||-Directions; The following is a lerter of complainr.After reading it,you are required to complete the answers that-|||-follow the questions(No.58 to No.62).You should write your answers(in no more than 3 words)on the-|||-Anmer Sheet corresponding-|||-June17°,2015-|||-Dear Sir,-|||-Your shipment of twelve thousand"Smant" watches was received by our company this morning.However,we-|||-wish to make a number of complaints concerning the serious delay and your failure to carry out our instructions with-|||-regard to this order.-|||-Late delivery of the goods has caused us to disappoint several of our most valued customers.-|||-The second complaint concems(涉及)the mismatch in color between the watches we ordered and those-|||-delivered.-|||-As a result of the above problems,therefore,we feel that the most suitable course of action is to return to you-|||-unpaid any of the goods considered unsatisfactory.-|||-We look forward to your prompt reply.-|||-Yours sincerely,-|||-Marks Swift-|||-Managing Director,-|||-Johnson&Sons Ltd.-|||-58.How many watches did Mr.Swift`s company ordered?-|||-59.Why did Mr.Swift write this letter?-|||-Because he wishes to complain about the serious delay in delivery and __ to carry out the-|||-instructions with regard to the order.-|||-60.What made several most important customers of Mr.Swift`s company disappointed?-|||-The late-|||-61.What is the second complaint about?-|||-The second complaint concerns the __ the watches Mr.Swift`s company ordered-|||-and those delivered.-|||-62.What is considered to be the most suitable course of action to solve the problems?-|||-The most suitable course of action is to return to the producer unpaid any of the goods

题目解答
答案
解析
步骤 1:理解问题
问题要求我们从给定的投诉信中提取信息,回答关于订购数量、写信原因、导致失望的原因、第二个投诉内容以及最合适的解决方法的问题。
步骤 2:提取信息
- 从信件的第一句可以得知订购了12000只手表。
- 信件中提到写信的原因是投诉严重的延误和未能执行订单的指令。
- 信件中提到送货的延误导致了对一些最重视的客户的失望。
- 信件中提到第二个投诉是关于订购的手表和交付的手表之间的颜色不匹配。
- 信件中提到最合适的解决方法是退回未付款的认为不满意的货物。
步骤 3:组织答案
根据信件内容,组织答案,确保答案不超过3个单词。
问题要求我们从给定的投诉信中提取信息,回答关于订购数量、写信原因、导致失望的原因、第二个投诉内容以及最合适的解决方法的问题。
步骤 2:提取信息
- 从信件的第一句可以得知订购了12000只手表。
- 信件中提到写信的原因是投诉严重的延误和未能执行订单的指令。
- 信件中提到送货的延误导致了对一些最重视的客户的失望。
- 信件中提到第二个投诉是关于订购的手表和交付的手表之间的颜色不匹配。
- 信件中提到最合适的解决方法是退回未付款的认为不满意的货物。
步骤 3:组织答案
根据信件内容,组织答案,确保答案不超过3个单词。