题目
-Super Computer Store. _-Yes. I want to buy a computer.A. What are you looking for?B. What are you doing?C. Can I help you?D. What’s wrong?
-Super Computer Store. _-Yes. I want to buy a computer.
A. What are you looking for?
B. What are you doing?
C. Can I help you?
D. What’s wrong?
题目解答
答案
C. Can I help you?
解析
本题考查购物场景中的日常英语对话习惯,重点在于识别服务人员与顾客之间的常见问候语。关键点在于理解不同选项在具体情境中的适用性:
- 服务人员接待顾客时,通常会主动提供帮助,如“Can I help you?”(选项C)。
- 其他选项如“What are you looking for?”(选项A)更适用于顾客已明确需求后进一步询问,而“What are you doing?”(选项B)和“What’s wrong?”(选项D)则不符合服务场景的礼貌表达。
选项分析
-
选项C(Can I help you?)
- 这是服务行业标准用语,表示主动提供帮助,符合顾客刚进入商店时的初次互动。
- 关键性:直接回应顾客的到来,建立友好服务氛围。
-
选项A(What are you looking for?)
- 更适用于顾客已开始浏览商品后,进一步询问具体需求。
- 局限性:若顾客尚未明确需求,直接使用可能显得急切。
-
选项B(What are you doing?)
- 语气生硬,缺乏礼貌,不符合服务场景。
-
选项D(What’s wrong?)
- 带有负面暗示,暗示顾客可能遇到问题,与顾客主动表达需求的情境矛盾。