Guest: Good morning.Is that the Sunshine Hotel?Clerk: Good morning.(1)________________________________May I help you?Guest: I want to book a room from May3rd to the 5th.Clerk: (2)______________________________________________Guest:A standard room . I hope it will be on the non-smoking floor.Clerk: No problem. (3)______________________ I will arrange it.Guest: Thank you. What's the room rate?Clerk: (4)__________________________ By the way, what time are you going to check in?Guest: At six in the afternoon.Clerk: All right. (5)____________________See you!A. We are looking forward to your coming.B. This is the front desk speaking.C.580 yuan a night, sir.D. The ninth floor is a nonsmoking area.E. What kind of room do you want, sir?
Guest: Good morning.Is that the Sunshine Hotel?
Clerk: Good morning.(1)________________________________
May I help you?
Guest: I want to book a room from May3rd to the 5th.
Clerk: (2)______________________________________________
Guest:A standard room . I hope it will be on the non-smoking floor.
Clerk: No problem. (3)______________________ I will arrange it.
Guest: Thank you. What's the room rate?
Clerk: (4)__________________________ By the way, what time are you going to check in?
Guest: At six in the afternoon.
Clerk: All right. (5)____________________See you!
A. We are looking forward to your coming.
B. This is the front desk speaking.
C.580 yuan a night, sir.
D. The ninth floor is a nonsmoking area.
E. What kind of room do you want, sir?
题目解答
答案
（1）从上句的询问是否为Sunshine Hotel可推断出顾客在向前台打电话，因此答案选B。
（2）从答句的“A standard room ”可知，店员询问的是房间类型，因此答案为E。
（3）从上一句“the non-smoking floor”可得知顾客希望入住无烟区，因此选D。
（4）从问句得知顾客在询问房价，因此答案为C。
（5）在一切都确定之后，店员在结束语前表达对顾客的欢迎和恭候。同时选项也只剩下一个，因此答案为A。
解析
顾客在询问是否为Sunshine Hotel，因此是在向前台打电话，所以店员的回答应是表明自己是前台。
步骤 2：确定顾客想要预订的房间类型
顾客想要预订一个房间，店员需要询问顾客想要哪种类型的房间。
步骤 3：确定顾客希望入住的楼层
顾客希望房间在无烟楼层，店员需要告知顾客无烟楼层的位置。
步骤 4：告知顾客房间价格
顾客询问房间价格，店员需要告知顾客房间的每晚价格。
步骤 5：结束对话
在一切确定之后，店员需要表达对顾客的欢迎和恭候。