Notable Quality Management FailuresA Quality Management System (QMS) should clearly understand customer requirements, and to provide good design, qualified production in an effective and efficient way.When the Quality Management System fails to fulfill its function and customer requirements are not met, customers might be upset; management and employees both might be unhappy, but its negative influence is not so wide-spread. Unluckily, some Quality Management System failures do make headlines.Here are three cases of famous quality management failures:3 Mile IslandThe worst nuclear disaster in U.S. history broke out at the 3 Mile Island reactor facility in eastern Pennsylvania in March 1979.Proper controls that should have been developed as part of routine safety procedures were not in place. Then the situation was made worse by human error because of the lack of proper training. The only new nuclear power stations built since that day were the ones already under construction.Ford PintoTheFord Pintois the most well-known and the worst disaster in the whole U.S. automobile industry in the 1970s. Apparently the entire U.S. auto industry decided to spend the 1970s resting on their laurels after building great cars that sold well during the sixties. Not only were many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles. The Pinto tops the list of QMS failures because of its dangerous design faults and the questionable ethical decisions made by top management.iPhone 4Apple almost lost its dominance in the smartphone market when it became clear that it was difficult to make a call using the much expected iPhone 4. Calls were dropped suddenly and frequently causing wide spread dissatisfaction among loyal customers who had upgraded to the new model early on. Independent tests showed that touching the left side of the case at a certain spot interrupted the signal and dropped the call – not a great feature for a handheld device mainly used to make calls.Meanwhile Apple continued to deny or minimize the problem.As the problem continued to make news headlines, Apple eventually agreed to a “voluntary” recall to correct the problem.All of the above famous quality management failures could probably have been prevented if the principles of a fully functioning quality management system had been in place. 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。1. A company should provide well designed products.回答2. A company should place company's interest at the first place.回答3. A company should reduce the amount of waste.回答4. A company should satisfy all employees' requirements.回答5. A company should produce qualified products.回答
Notable Quality Management Failures
A Quality Management System (QMS) should clearly understand customer requirements, and to provide good design, qualified production in an effective and efficient way.
When the Quality Management System fails to fulfill its function and customer requirements are not met, customers might be upset; management and employees both might be unhappy, but its negative influence is not so wide-spread. Unluckily, some Quality Management System failures do make headlines.
Here are three cases of famous quality management failures:
3 Mile Island
The worst nuclear disaster in U.S. history broke out at the 3 Mile Island reactor facility in eastern Pennsylvania in March 1979.Proper controls that should have been developed as part of routine safety procedures were not in place. Then the situation was made worse by human error because of the lack of proper training. The only new nuclear power stations built since that day were the ones already under construction.
Ford Pinto
TheFord Pintois the most well-known and the worst disaster in the whole U.S. automobile industry in the 1970s. Apparently the entire U.S. auto industry decided to spend the 1970s resting on their laurels after building great cars that sold well during the sixties. Not only were many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles. The Pinto tops the list of QMS failures because of its dangerous design faults and the questionable ethical decisions made by top management.
iPhone 4
Apple almost lost its dominance in the smartphone market when it became clear that it was difficult to make a call using the much expected iPhone 4. Calls were dropped suddenly and frequently causing wide spread dissatisfaction among loyal customers who had upgraded to the new model early on. Independent tests showed that touching the left side of the case at a certain spot interrupted the signal and dropped the call – not a great feature for a handheld device mainly used to make calls.Meanwhile Apple continued to deny or minimize the problem.As the problem continued to make news headlines, Apple eventually agreed to a “voluntary” recall to correct the problem.
All of the above famous quality management failures could probably have been prevented if the principles of a fully functioning quality management system had been in place.
操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。
1. A company should provide well designed products.回答
2. A company should place company's interest at the first place.回答
3. A company should reduce the amount of waste.回答
4. A company should satisfy all employees' requirements.回答
5. A company should produce qualified products.回答
题目解答
答案
T 根据第一句“A Quality Management System (QMS) should clearly understand customer requirements, and to provide good design, qualified production in an effective and efficient way. ”“provide good design”与题意相符。
F 根据第二段第一句“When the Quality Management System fails to fulfill its function and customer requirements are not met, customers might be upset; management and employees both might be unhappy, but its negative influence is not so wide-spread.”，公司首先要迎合顾客的需求，而不是把自己的利益放在第一位。所以与题意不符。
T 根据第四段讲述的美国历史上最严重的核灾难。一家公司也必须减少浪费才能稳定产业。因此和题意相符。
F 根据第五段“ The Pinto tops the list of QMS failures because of its dangerous design faults and the questionable ethical decisions made by top management.”高层管理人员也会做出有问题的道德决定，所以不应该迎合所有工作人员的要求。所以与题意不符。
T 根据第六段iPhone4的例子，“Apple almost lost its dominance in the smartphone market when it became clear that it was difficult to make a call using the much expected iPhone 4. Calls were dropped suddenly and frequently causing wide spread dissatisfaction among loyal customers who had upgraded to the new model early on.”公司要生产合格的产品，不然只能像苹果公司召回产品。因此和题意相符。
解析
题目要求根据给定的段落内容，判断五个陈述的正确性。段落中提到了三个著名的质量管理系统失败案例，分别是三英里岛核灾难、福特Pinto汽车事故和苹果iPhone 4手机问题。每个案例都说明了质量管理系统未能满足客户要求，导致了负面的影响。
步骤 2：分析每个陈述
1. A company should provide well designed products.
根据第一句“A Quality Management System (QMS) should clearly understand customer requirements, and to provide good design, qualified production in an effective and efficient way.”，公司应该提供良好的设计，因此该陈述正确。
2. A company should place company's interest at the first place.
根据第二段第一句“When the Quality Management System fails to fulfill its function and customer requirements are not met, customers might be upset; management and employees both might be unhappy, but its negative influence is not so wide-spread.”，公司首先要迎合顾客的需求，而不是把自己的利益放在第一位。因此该陈述错误。
3. A company should reduce the amount of waste.
根据第四段讲述的美国历史上最严重的核灾难。一家公司也必须减少浪费才能稳定产业。因此该陈述正确。
4. A company should satisfy all employees' requirements.
根据第五段“The Pinto tops the list of QMS failures because of its dangerous design faults and the questionable ethical decisions made by top management.”，高层管理人员也会做出有问题的道德决定，所以不应该迎合所有工作人员的要求。因此该陈述错误。
5. A company should produce qualified products.
根据第六段iPhone4的例子，“Apple almost lost its dominance in the smartphone market when it became clear that it was difficult to make a call using the much expected iPhone 4. Calls were dropped suddenly and frequently causing wide spread dissatisfaction among loyal customers who had upgraded to the new model early on.”，公司要生产合格的产品，不然只能像苹果公司召回产品。因此该陈述正确。