Questions 14 through 16 are based on the following passage.-|||-16.A.Discouraged. B.Distressed. C.Puzzled. D.Insulted.Questions 14 through 16 are based on the following passage. 16.A. Discouraged. B. Distressed. C. Puzzled. D.Insulted.

本题考查对对文章细节理解以及对人物情感态度的判断。解题思路是在文章中找到找到与Gerald Ratner言论相关的描述，然后根据描述描述来推断人们的感受。

1. 首先，在文章中定位到Gerald Ratner的言论相关内容：“At a big meeting of top British business people, he explained the secret of his success. People say ‘How can we sell our goods for such a low price?’ I say ‘Because they are absolute rubbish.’” 这表明Gerald Ratner称自己店里的商品是“绝对的垃圾”。
2. 接着，看人们的反应：“But the British newspapers and the British public were not so amused. People felt insulted and stayed away from Ratner's shops.” 。” 这里明确提到人们感到被侮辱了，并且远离了Ratner的商店。
3. 综合以上信息，可以判断出当人们在得知Gerald Ratner的言论后感到被侮辱。