Cabin ServiceCabin attendants make face-to-face contact with passengers. Their professional image reflects the airlines’ service image. Passengers’ opinion of an airline is based on their words, behaviors and service standard.Cabin attendants should possess essential qualifications for their work, as well as the rigid physical requirements such as height and vision. The quality of cabin service is judged on the friendliness, courtesy and appearance of the cabin attendants.First, cabin attendants should enjoy their work. They are doing an exciting and challenging job. They should be friendly and helpful to passengers. They must keep smiling during their work, for a smile is a good way to help passengers relax. They must also provide courteous and efficient service to the passengers. Second, a warm concern for the passengers isa necessary qualification for passenger service work. Dignity, warmth and a sincere liking for the passengers are the best qualities.(1) (单选题)1. How do passengers get their opinions of the airlines?A.Cabin attendants’ speech.B.Cabin attendants’ behaviorC. Cabin attendants’ service standardD. All of the above(2) (单选题)The excellent quality of cabin service is NOT judged on ____.A.the request of the passengersB.the friendliness of the cabin attendantsC. the courtesy of the cabin attendantsD.the height and vision of the cabin attendants(3) (单选题)Why should cabin attendants keep smiling during their work?A.Because they like smiling.B.ecause the smile is a good way to help passengers relax.C.Because the passengers ask them to smile.D. Because it can make their faces thinner when smiling.(4) (单选题) The phrase “a necessary qualification for passenger service work” in paragraph 3 means ____A.rigid physical requirementsB. a courteous and efficient service to the passengersC.. a warm concern for the passengersD.good professional image(5) (单选题)According to this passage, we can know that the cabin attendants’ work is NOT ____A. easyB.necessaryC.challengingD.demandingA. Wenchang ChickenB. Morning TeaC. Dongshan LambD. Hele CrabA. By all meansB. No wayC. My pleasureD. In no case
- A. By all means
- B. No way
- C. My pleasure
- D. In no case
题目解答
答案
解析
题目考察内容
本文是关于机舱服务的说明文，主要介绍了乘客对航空公司的印象来源、机舱服务质量的评判标准、空乘人员应具备的素质等内容。题目为5道单选题，考查对文章细节的理解和信息提取能力。
题目详解
1. 乘客如何形成对航空公司的看法？
文章第二段明确提到：“Passengers’ opinion of an airline is based on their words, behaviors and service standard.”（乘客对航空公司的看法基于空乘人员的言语、行为和服务标准）。选项A（言语）、B（行为）、C（服务标准）均符合，因此选D（以上都是）。
2. 机舱服务质量不通过什么评判？
文章第三段指出：“The quality of cabin service is judged on the friendliness, courtesy and appearance of the cabin attendants.”（机舱服务质量通过空乘人员的友好、礼貌和外表评判）。选项A（乘客的要求）未提及，选项D（身高和视力）属于“rigid physical requirements”（严格的身体要求），并非服务质量的评判标准，且题目问“NOT judged on”，D更符合题意（A未提及但D明确不在评判标准内），故选D。
3. 空乘人员工作时要保持微笑的原因？
文章第四段提到：“They must keep smiling during their work, for a smile is a good way to help passengers relax.”（他们必须保持微笑，因为微笑是帮助乘客放松的好方法），直接对应选项B。
4. 短语“a necessary qualification for passenger service work”的含义？
该短语所在句为：“a warm concern for the passengers is a necessary qualification for passenger service work.”（对乘客的热情关怀是乘客服务工作的必要条件），结合上下文，此处指“对乘客的热情关怀”，即选项C。
5. 根据文章，空乘工作不是什么？
文章第四段提到：“They are doing an exciting and challenging job.”（他们的工作令人兴奋且有挑战性），且空乘需具备专业素质和身体要求，说明工作“ demanding”（要求高），但未提及“easy”（容易），故选A。