In order to process your returns, we are required to check both the condition of the goods and the integrity of your reason for returning them. After checking and approving your returns, we will promptly reimburse (赔付) the purchase price of the returned items. Reimbursements are made to the payment method used at the time of purchase.If you have received a faulty product or a wrong item and you inform us of the mistake and return the items within 14 days of receipt, we will refund you the costs in full, including all charges for postage.If goods are returned after the expiration (截止日期) of the 14 day revocation period (退货期), you carry the cost of returning the goods. This will be deducted from the amount we refund you for the returned items. Please understand that we cannot refund any shipping fees in this case.Reimbursement is normally processed within 14 days of receipt of returned goods. However, we ask for your understanding if the processing time during peak periods should take longer.Please note that your bank may take up to 10 working days to process your refund. This depends on the institution from which a payment card is issued and the respective processing time.36. What will be checked about your goods in order to process your returns?A) Their price.B) Their condition.C) Their shipping fees.D) Their manufacturers.37. How will the refund be paid for the returned items?A) Usually by credit card.B) By a mobile payment method.C) In most cases through an online payment.D) By the same method used at the time of purchase.38. You can get your refund in full only if you ________.A) buy the items within this countryB) agree to carry the cost of returningC) return the items within 14 days of receiptD) have a contract with the seller in advance39. During peak periods, the processing of your reimbursement may take ________.A) two daysB) ten daysC) no more than a weekD) longer than 14 days40. The word "deducted" in Paragraph 3 means ________.A) kept outB) turned onC) taken awayD) broken down

我们来逐题分析并解答这道阅读理解题，题目基于一段关于退货政策的英文说明。下面是对每道题的详细解题过程和答案。

第36题：What will be checked about your goods in order to process your returns?
（为了处理你的退货，会对你的商品进行什么检查？）

原文第一句：
> "In order to process your returns, we are required to check both the condition of the goods and the integrity of your reason for returning them."

翻译：为了处理你的退货，我们需要检查商品的状况以及你退货理由的完整性。

选项分析：
A) Their price.（价格）——文中没有提到检查价格。
B) Their condition.（状况）——正确，原文明确提到“condition of the goods”。
C) Their shipping fees.（运费）——未提及检查运费。
D) Their manufacturers.（制造商）——没有提到。

✅ 正确答案是：B) Their condition.

第37题：How will the refund be paid for the returned items?
（退还的款项将如何支付给顾客？）

原文第一段最后一句：
> "Reimbursements are made to the payment method used at the time of purchase."

翻译：退款将退回到购买时使用的支付方式。

选项分析：
A) Usually by credit card.（通常用信用卡）——虽然可能，但“usually”不是原文表达的重点，原文强调“原支付方式”，不一定是信用卡。
B) By a mobile payment method.（通过移动支付）——未提及。
C) In most cases through an online payment.（大多数情况下通过在线支付）——太模糊，不是原文意思。
D) By the same method used at the time of purchase.（通过购买时使用的相同方式）——完全对应原文。

✅ 正确答案是：D) By the same method used at the time of purchase.

第38题：You can get your refund in full only if you ______.
（你只有在什么情况下才能获得全额退款？）

原文第二段：
> "If you have received a faulty product or a wrong item and you inform us of the mistake and return the items within 14 days of receipt, we will refund you the costs in full, including all charges for postage."

翻译：如果你收到的是有缺陷的产品或错误的商品，并在收货后14天内通知我们并退货，我们将全额退款，包括所有邮费。

关键条件是：

• 收到错误或有质量问题的商品
• 在收货后14天内通知并退货

选项分析：
A) buy the items within this country（在本国购买商品）——文中未提及。
B) agree to carry the cost of returning（同意承担退货费用）——与题意相反，全额退款时卖家承担运费。
C) return the items within 14 days of receipt（在收货后14天内退货）——这是获得全额退款的必要条件之一，符合文意。
D) have a contract with the seller in advance（提前与卖家签订合同）——未提及。

虽然C选项没有提“商品有质量问题”这个前提，但在四个选项中，C是最符合原文条件的唯一正确选项，因为“14天内退货”是获得全额退款的关键时间限制。

✅ 正确答案是：C) return the items within 14 days of receipt

第39题：During peak periods, the processing of your reimbursement may take ______.
（在高峰期，退款处理可能需要多长时间？）

原文第三段：
> "Reimbursement is normally processed within 14 days of receipt of returned goods. However, we ask for your understanding if the processing time during peak periods should take longer."

翻译：退款通常在收到退货后14天内处理完毕。然而，在高峰期处理时间可能更长，请予以理解。

所以高峰期的处理时间会超过正常的14天。

选项分析：
A) two days（两天）——比正常还快，错误。
B) ten days（十天）——仍在14天内，不是“更长”。
C) no more than a week（不超过一周）——也少于14天，不符合“更长”。
D) longer than 14 days（超过14天）——完全符合原文“take longer”。

✅ 正确答案是：D) longer than 14 days

第40题：The word "deducted" in Paragraph 3 means ______.
（第三段中的“deducted”是什么意思？）

原文第三段：
> "This will be deducted from the amount we refund you for the returned items."

翻译：这将从我们退还给你的金额中扣除。

“deducted” 是“deduct”的过去分词，意思是“扣除，减去”。

选项分析：
A) kept out（保留，不放入）——意思不准确。
B) turned on（打开）——完全无关。
C) taken away（拿走，减去）——正确，与“deduct”同义。
D) broken down（分解， breakdown）——不符合语境。

✅ 正确答案是：C) taken away

✅ 最终答案汇总：

36. B) Their condition.
37. D) By the same method used at the time of purchase.
38. C) return the items within 14 days of receipt
39. D) longer than 14 days
40. C) taken away

\boxed{B,D,C,D,C}