题目
Having worked at a 7-Eleven store for two years，I thought I had become successful at what our manager calls "customer relations".I firmly believed that a friendly smile and an automatic "sir"， "ma'am"，and "thank you" would see me through any situation that might arise，from comforting impatient or unpleasant people to apologizing for giving out the wrong change.But the other night an old woman shattered my belief that a simple and plain response could smooth over the rough spots of dealing with all kinds of customers. The moment she entered，the woman presented a sharp contrast to our shiny store with its bright lighting and neatly arranged shelves.Walking as if each step were painful，she slowly pushed open the glass door and hobbled（蹒 跚 ） down the nearest aisle.She coughed dryly，wheezing（气喘吁吁） with each breath.On a forty-degree night，she was wearing only a faded dress，a thin sweater too small to button，and black slippers with the backs cut out to expose calloused（满是老茧的） heels.There were no stockings or socks on her blue-veined legs. After wandering around the store for several minutes，the old woman stopped in front of the rows of canned vegetables.She picked up a can of corn and stared with a strange intensity at the label.At that point，I decided to be a good，polite employee and asked her if she needed help.As I stood close to her，my smile became harder to maintain；her red-rimmed eyes were partially closed by yellowish crusts（痂）；her hands were covered with layer upon layer of dirt，and the stale（陈腐的） smell of sweat rose from clothes. "I need some food，" she muttered in reply to my bright "Can I help you？" "Are you looking for corn，ma'am？" "I need some food，" she repeated， "Any kind." "Well，the corn is ninety-five cents，" I said in my most helpful voice. "I can't pay，" she said. For a second，I was tempted to say， "Take the corn." But the employee rules flooded into my mind：Remain polite，but do not let customers get the best of you.Let them know that you are in control.For a moment，I even entertained the idea that this was some sort of test，and that this woman was someone from the head office，testing my loyalty.I responded dutifully， "I'm sorry，but I can't give away anything for free." The old woman's face collapsed a bit more，and her hands trembled as she put the can back on the shelf.She shuffled（拖着脚走） past me toward the door，her torn and dirty clothing barely covering her bent back. Moments after she left，I rushed out of the door with the can of corn，but she was nowhere in sight.For the rest of my shift，the image of the woman haunted（萦绕）me.I had been young，healthy and proud.She had been old，sick and desperate.Wishing with all my heart that I had acted like a human being rather than a robot，I was saddened to realize how weak a hold we have on our better instincts.（1）How did the writer feel about his job at 7-Eleven before the old woman came？ ____ A.He was quite satisfied with his service manner.B.He found room for improvement in developing customer relations.C.He considered himself successful in dealing with all interpersonal relations.D.He thought himself experienced after working in the store for two years.（2）The detailed account of the old woman is intended to show ____ .A.how she presented a sharp contrast to the shiny storeB.how sick，poor and desperate for help she wasC.how she surprised the writer with her unusual appearanceD.how inappropriate it was for her to enter a place like this（3）What's the meaning of the phrase "get the best of" according to the passage？ ____ A.To sing the praises of.B.To bring out the best of.C.To win an advantage over.D.To bring into full play.（4）Which of the following can be the best title of the passage？ ____ A.What If.B.How Come.C.If Only.D.Never Ever.
Having worked at a 7-Eleven store for two years，I thought I had become successful at what our manager calls "customer relations".I firmly believed that a friendly smile and an automatic "sir"， "ma'am"，and "thank you" would see me through any situation that might arise，from comforting impatient or unpleasant people to apologizing for giving out the wrong change.But the other night an old woman shattered my belief that a simple and plain response could smooth over the rough spots of dealing with all kinds of customers.
The moment she entered，the woman presented a sharp contrast to our shiny store with its bright lighting and neatly arranged shelves.Walking as if each step were painful，she slowly pushed open the glass door and hobbled（蹒 跚 ） down the nearest aisle.She coughed dryly，wheezing（气喘吁吁） with each breath.On a forty-degree night，she was wearing only a faded dress，a thin sweater too small to button，and black slippers with the backs cut out to expose calloused（满是老茧的） heels.There were no stockings or socks on her blue-veined legs.
After wandering around the store for several minutes，the old woman stopped in front of the rows of canned vegetables.She picked up a can of corn and stared with a strange intensity at the label.At that point，I decided to be a good，polite employee and asked her if she needed help.As I stood close to her，my smile became harder to maintain；her red-rimmed eyes were partially closed by yellowish crusts（痂）；her hands were covered with layer upon layer of dirt，and the stale（陈腐的） smell of sweat rose from clothes.
"I need some food，" she muttered in reply to my bright "Can I help you？"
"Are you looking for corn，ma'am？"
"I need some food，" she repeated， "Any kind."
"Well，the corn is ninety-five cents，" I said in my most helpful voice.
"I can't pay，" she said.
For a second，I was tempted to say， "Take the corn." But the employee rules flooded into my mind：Remain polite，but do not let customers get the best of you.Let them know that you are in control.For a moment，I even entertained the idea that this was some sort of test，and that this woman was someone from the head office，testing my loyalty.I responded dutifully， "I'm sorry，but I can't give away anything for free."
The old woman's face collapsed a bit more，and her hands trembled as she put the can back on the shelf.She shuffled（拖着脚走） past me toward the door，her torn and dirty clothing barely covering her bent back.
Moments after she left，I rushed out of the door with the can of corn，but she was nowhere in sight.For the rest of my shift，the image of the woman haunted（萦绕）me.I had been young，healthy and proud.She had been old，sick and desperate.Wishing with all my heart that I had acted like a human being rather than a robot，I was saddened to realize how weak a hold we have on our better instincts.
（1）How did the writer feel about his job at 7-Eleven before the old woman came？ ____
A.He was quite satisfied with his service manner.
B.He found room for improvement in developing customer relations.
C.He considered himself successful in dealing with all interpersonal relations.
D.He thought himself experienced after working in the store for two years.
（2）The detailed account of the old woman is intended to show ____ .
A.how she presented a sharp contrast to the shiny store
B.how sick，poor and desperate for help she was
C.how she surprised the writer with her unusual appearance
D.how inappropriate it was for her to enter a place like this
（3）What's the meaning of the phrase "get the best of" according to the passage？ ____
A.To sing the praises of.
B.To bring out the best of.
C.To win an advantage over.
D.To bring into full play.
（4）Which of the following can be the best title of the passage？ ____
A.What If.
B.How Come.
C.If Only.
D.Never Ever.
The moment she entered，the woman presented a sharp contrast to our shiny store with its bright lighting and neatly arranged shelves.Walking as if each step were painful，she slowly pushed open the glass door and hobbled（蹒 跚 ） down the nearest aisle.She coughed dryly，wheezing（气喘吁吁） with each breath.On a forty-degree night，she was wearing only a faded dress，a thin sweater too small to button，and black slippers with the backs cut out to expose calloused（满是老茧的） heels.There were no stockings or socks on her blue-veined legs.
After wandering around the store for several minutes，the old woman stopped in front of the rows of canned vegetables.She picked up a can of corn and stared with a strange intensity at the label.At that point，I decided to be a good，polite employee and asked her if she needed help.As I stood close to her，my smile became harder to maintain；her red-rimmed eyes were partially closed by yellowish crusts（痂）；her hands were covered with layer upon layer of dirt，and the stale（陈腐的） smell of sweat rose from clothes.
"I need some food，" she muttered in reply to my bright "Can I help you？"
"Are you looking for corn，ma'am？"
"I need some food，" she repeated， "Any kind."
"Well，the corn is ninety-five cents，" I said in my most helpful voice.
"I can't pay，" she said.
For a second，I was tempted to say， "Take the corn." But the employee rules flooded into my mind：Remain polite，but do not let customers get the best of you.Let them know that you are in control.For a moment，I even entertained the idea that this was some sort of test，and that this woman was someone from the head office，testing my loyalty.I responded dutifully， "I'm sorry，but I can't give away anything for free."
The old woman's face collapsed a bit more，and her hands trembled as she put the can back on the shelf.She shuffled（拖着脚走） past me toward the door，her torn and dirty clothing barely covering her bent back.
Moments after she left，I rushed out of the door with the can of corn，but she was nowhere in sight.For the rest of my shift，the image of the woman haunted（萦绕）me.I had been young，healthy and proud.She had been old，sick and desperate.Wishing with all my heart that I had acted like a human being rather than a robot，I was saddened to realize how weak a hold we have on our better instincts.
（1）How did the writer feel about his job at 7-Eleven before the old woman came？ ____
A.He was quite satisfied with his service manner.
B.He found room for improvement in developing customer relations.
C.He considered himself successful in dealing with all interpersonal relations.
D.He thought himself experienced after working in the store for two years.
（2）The detailed account of the old woman is intended to show ____ .
A.how she presented a sharp contrast to the shiny store
B.how sick，poor and desperate for help she was
C.how she surprised the writer with her unusual appearance
D.how inappropriate it was for her to enter a place like this
（3）What's the meaning of the phrase "get the best of" according to the passage？ ____
A.To sing the praises of.
B.To bring out the best of.
C.To win an advantage over.
D.To bring into full play.
（4）Which of the following can be the best title of the passage？ ____
A.What If.
B.How Come.
C.If Only.
D.Never Ever.
题目解答
答案
（1）A.细节理解题。根据第一段中的Having worked at a 7-Eleven store for two years，I thought I had become successful at what our manager calls "customer relations".（在一家7-11商店工作了两年后，我认为自己在我们经理所说的"客户关系"方面取得了成功。）可知，起初在7-11商店工作时，作者认为自己在所谓的"客户关系"方面取得了成功。由此可知，在老妇人来之前，在7-11工作时，作者对自己的服务态度很满意。故选A项。
（2）B.推理判断题。根据第二段中的She coughed dryly，wheezing （气喘吁吁） with each breath.On a forty-degree night，she was wearing only a faded dress，a thin sweater too small to button，and black slippers with the backs cut out to expose calloused （满是老茧的） heels.（她干咳着，每次呼吸都气喘吁吁。在一个华氏40度的夜晚，她只穿了一件褪色的连衣裙，一件太小而扣不上纽扣的薄毛衣，以及一双黑色的拖鞋，拖鞋的后部被剪开，露出长满老茧的脚后跟。）可知，通过干咳的动作可以得知老人身体不好，通过老人不得体的穿着可以得知她很贫穷，希望得到别人的帮助。由此推知，对这位老妇人的详细描述是为了展示她病得有多重、多穷、多渴望帮助。故选B项。
（3）C.词句猜测题。根据划线短语后文I'm sorry，but I can't give away anything for free.（对不起，我不能免费赠送任何东西。）可知，面对老人买不起食物的情况，作者最终决定不免费赠送给老人任何东西，由此可知，员工的规定是保持礼貌，但不要让客户胜过你，虽然老人买不起食物，但也不能随意赠送，要坚持员工的规定。由此可知，划线部分get the best of是"胜过，优于。"A．To make the most of.充分利用；B．To bring out the best of.把最好的发挥出来；C．To win an advantage over.赢得竞争优势；D．To bring into full play.充分发挥作用。应该与C选项意思相近，故选C项。
（4）C.标题归纳题。通读全文，结合最后一段中的Wishing with all my heart that I had acted like a human being rather than a robot，I was saddened to realize how weak a hold we have on our better instincts.（我发自内心地希望自己的行为像一个人，而不是一个机器人。当我意识到我们对更好的本能的控制是多么脆弱时，我很难过。）可知，作者讲述了自己在工作中严守员工规定，但却忽视了人类的本性，没有对需要帮助的人伸出援手，这让作者后悔不已，"If Only"意为"要是……多好"，选项能够概括文章主旨，表达了作者悔恨的心情，希望能够重新拥有人类善良的本性。A．What If如果怎样；B．How Come怎么会；C．If Only要是......多好；D．Never Ever绝无仅有。故选C项。
（2）B.推理判断题。根据第二段中的She coughed dryly，wheezing （气喘吁吁） with each breath.On a forty-degree night，she was wearing only a faded dress，a thin sweater too small to button，and black slippers with the backs cut out to expose calloused （满是老茧的） heels.（她干咳着，每次呼吸都气喘吁吁。在一个华氏40度的夜晚，她只穿了一件褪色的连衣裙，一件太小而扣不上纽扣的薄毛衣，以及一双黑色的拖鞋，拖鞋的后部被剪开，露出长满老茧的脚后跟。）可知，通过干咳的动作可以得知老人身体不好，通过老人不得体的穿着可以得知她很贫穷，希望得到别人的帮助。由此推知，对这位老妇人的详细描述是为了展示她病得有多重、多穷、多渴望帮助。故选B项。
（3）C.词句猜测题。根据划线短语后文I'm sorry，but I can't give away anything for free.（对不起，我不能免费赠送任何东西。）可知，面对老人买不起食物的情况，作者最终决定不免费赠送给老人任何东西，由此可知，员工的规定是保持礼貌，但不要让客户胜过你，虽然老人买不起食物，但也不能随意赠送，要坚持员工的规定。由此可知，划线部分get the best of是"胜过，优于。"A．To make the most of.充分利用；B．To bring out the best of.把最好的发挥出来；C．To win an advantage over.赢得竞争优势；D．To bring into full play.充分发挥作用。应该与C选项意思相近，故选C项。
（4）C.标题归纳题。通读全文，结合最后一段中的Wishing with all my heart that I had acted like a human being rather than a robot，I was saddened to realize how weak a hold we have on our better instincts.（我发自内心地希望自己的行为像一个人，而不是一个机器人。当我意识到我们对更好的本能的控制是多么脆弱时，我很难过。）可知，作者讲述了自己在工作中严守员工规定，但却忽视了人类的本性，没有对需要帮助的人伸出援手，这让作者后悔不已，"If Only"意为"要是……多好"，选项能够概括文章主旨，表达了作者悔恨的心情，希望能够重新拥有人类善良的本性。A．What If如果怎样；B．How Come怎么会；C．If Only要是......多好；D．Never Ever绝无仅有。故选C项。