Having worked at a 7-Eleven store for two years, I thought I had become successful at what our manager calls “customer relations”. I firmly believed that a friendly smile and an automatic “sir”, “ma’ma”, and “thank you” would see me through any situation that might arise, from comforting impatient or unpleasant people to apologizing for giving out the wrong change. But the other night an old woman shattered my belief that a simple and plain response could smooth over the rough spots of dealing with all kinds of customers.The moment she entered, the woman presented a sharp contrast to our shiny store with its bright lighting and neatly arranged shelves. Walking as if each step were painful, she slowly pushed open the glass door and hobbled (蹒跚) down the nearest aisle. She coughed dryly, wheezing (气喘吁吁) with each breath. On a forty-degree night, she was wearing only a faded dress, a thin sweater too small to button, and black slippers with the backs cut out to expose calloused (满是老茧的) heels. There were no stockings or socks on her blue-veined legs. After wandering around the store for several minutes, the old woman stopped in front of the rows of canned vegetables. She picked up a can of corn and stared with a strange intensity at the label. At that point, I decided to be a good, polite employee and asked her if she needed help. As I stood close to her, my smile became harder to maintain; her red-rimmed eyes were partially closed by yellowish crusts (痂); her hands were covered with layer upon layer of dirt, and the stale (陈腐的) smell of sweat rose from clothes. “I need some food,” she muttered in reply to my bright “Can I help you?”“Are you looking for corn, ma’am?”“I need some food,” she repeated, “Any kind.”“Well, the corn is ninety-five cents,” I said in my most helpful voice. “I can’t pay,” she said. For a second, I was tempted to say, “Take the corn.” But the employee rules flooded into my mind: Remain polite, but do not let customers get the best of you. Let them know that you are in control. For a moment, I even entertained the idea that this was some sort of test, and that this woman was someone from the head office, testing my loyalty. I responded dutifully, “I’m sorry, but I can’t give away anything for free.”The old woman’s face collapsed a bit more, and her hands trembled as she put the can back on the shelf. She shuffled (拖着脚走) past me toward the door, her torn and dirty clothing barely covering her bent back. Moments after she left, I rushed out of the door with the can of corn, but she was nowhere in sight. For the rest of my shift, the image of the woman haunted (萦绕) me. I had been young, healthy and proud. She had been old, sick and desperate. Wishing with all my heart that I had acted like a human being rather than a robot, I was saddened to realize how weak a hold we have on our better instincts.【小题1】How did the writer feel about his job at 7-Eleven before the old woman came?A．He was quite satisfied with his service manner.B．He found room for improvement in developing customer relations.C．He considered himself successful in dealing with all interpersonal relations.D．He thought himself experienced after working in the store for two years.【小题2】The detailed account of the old woman is intended to show ________.A．how she presented a sharp contrast to the other customersB．how sick, poor and desperate for help she wasC．how she surprised the writer with her unusual appearanceD．how inappropriate it was for her to enter a place like this【小题3】What’s the meaning of the phrase “get the best of” according to the passage?A．To make the most of.B．To bring out the best of.C．To win an advantage over.D．To bring into full play.【小题4】Which of the following can be the best title of the passage?A．What If.B．How Come.C．If Only.D．Never Ever.