题目
Anxious about returning to work after a career break？You post about your troubles online and two strangers reply.Stranger 1： "I understand your anxiety；your courage matters." Stranger 2： "I've struggled with the same problem.Just jump in!" Studies show most find Stranger 1 more empathetic — but it's often a chatbot.Surprised？ Research reveals chatbots frequently outperform humans in empathy （同理心）.A 2023 study found 80% of patients preferred chatbots' response to doctors' advice.Similarly，a 2024 experiment showed even when humans were paid to create thoughtful replies，they still fell short of ChatGPT's sympathy. The secret to the chatbots' success lies in mistakes humans make.When humans see someone in pain，we often share personal stories （"I've struggled too"） or rush to give advice （"Do this!"）.While well-meaning，rushing to share opinions can minimize someone's pain，and shifting the focus to ourselves weakens hope to be heard.Chatbots，however，avoid these errors.Without personal experiences or urgency to solve problems，they focus entirely on the speaker.In a 2024 study，Microsoft's Bing Chat scored higher than humans by using a three-step method：explaining people's struggles，acknowledging and justifying how they might feel，and asking follow-up questions. Humans can also adopt similar strategies like "looping for understanding"—repeating others' words in their own terms and checking correctness （"Do I have that right？"）.Chatbots are natural loopers，and when humans learn it，they better understand others' emotions and make them feel heard.These skills extend beyond strengthening family and friend bonds：dozens of studies show managers and employers using such methods tend to have more loyal，effective，and productive employees. Despite AI's impressive listening skills，it has limits.Chatbots repeat formulaic （公式化的） responses （"I hear you"） that feel robotic over time.They can't feel or truly care for us，and studies show most human beings still want to engage with other humans.Some of the bugs of human connection are also，in fact，features.Chatbots can't roll their eyes or leave our texts unanswered.But the fact that we often must earn human empathy，and that it comes from limited beings who sacrifice （牺牲） to be there for us，is part of its beauty.（1）What is the author's purpose in quoting the two strangers' replies？ ____ A.To compare two ways of giving advice.B.To introduce a psychological phenomenon.C.To suggest how to overcome anxiety.D.To criticize human's communication.（2）What does the underlined phrase "fell short of" mean in paragraph 2？ ____ A.Differed from.B.Failed to match.C.Did better than.D.Were in need of.（3）What can humans learn from chatbots' empathy strategies？ ____ A.To provide direct solutions.B.To stress shared stories.C.To correct speakers' mistakes.D.To avoid self-centered responses.（4）What does the author want to say in the last paragraph？ ____ A.I is an impressive listener.B.Human empathy is valuable.C.AI responds to human's pain calmly.D.There are problems with human interaction.
Anxious about returning to work after a career break？You post about your troubles online and two strangers reply.Stranger 1： "I understand your anxiety；your courage matters." Stranger 2： "I've struggled with the same problem.Just jump in!" Studies show most find Stranger 1 more empathetic — but it's often a chatbot.Surprised？
Research reveals chatbots frequently outperform humans in empathy （同理心）.A 2023 study found 80% of patients preferred chatbots' response to doctors' advice.Similarly，a 2024 experiment showed even when humans were paid to create thoughtful replies，they still fell short of ChatGPT's sympathy.
The secret to the chatbots' success lies in mistakes humans make.When humans see someone in pain，we often share personal stories （"I've struggled too"） or rush to give advice （"Do this!"）.While well-meaning，rushing to share opinions can minimize someone's pain，and shifting the focus to ourselves weakens hope to be heard.Chatbots，however，avoid these errors.Without personal experiences or urgency to solve problems，they focus entirely on the speaker.In a 2024 study，Microsoft's Bing Chat scored higher than humans by using a three-step method：explaining people's struggles，acknowledging and justifying how they might feel，and asking follow-up questions.
Humans can also adopt similar strategies like "looping for understanding"—repeating others' words in their own terms and checking correctness （"Do I have that right？"）.Chatbots are natural loopers，and when humans learn it，they better understand others' emotions and make them feel heard.These skills extend beyond strengthening family and friend bonds：dozens of studies show managers and employers using such methods tend to have more loyal，effective，and productive employees.
Despite AI's impressive listening skills，it has limits.Chatbots repeat formulaic （公式化的） responses （"I hear you"） that feel robotic over time.They can't feel or truly care for us，and studies show most human beings still want to engage with other humans.Some of the bugs of human connection are also，in fact，features.Chatbots can't roll their eyes or leave our texts unanswered.But the fact that we often must earn human empathy，and that it comes from limited beings who sacrifice （牺牲） to be there for us，is part of its beauty.
（1）What is the author's purpose in quoting the two strangers' replies？ ____
A.To compare two ways of giving advice.
B.To introduce a psychological phenomenon.
C.To suggest how to overcome anxiety.
D.To criticize human's communication.
（2）What does the underlined phrase "fell short of" mean in paragraph 2？ ____
A.Differed from.
B.Failed to match.
C.Did better than.
D.Were in need of.
（3）What can humans learn from chatbots' empathy strategies？ ____
A.To provide direct solutions.
B.To stress shared stories.
C.To correct speakers' mistakes.
D.To avoid self-centered responses.
（4）What does the author want to say in the last paragraph？ ____
A.I is an impressive listener.
B.Human empathy is valuable.
C.AI responds to human's pain calmly.
D.There are problems with human interaction.
Research reveals chatbots frequently outperform humans in empathy （同理心）.A 2023 study found 80% of patients preferred chatbots' response to doctors' advice.Similarly，a 2024 experiment showed even when humans were paid to create thoughtful replies，they still fell short of ChatGPT's sympathy.
The secret to the chatbots' success lies in mistakes humans make.When humans see someone in pain，we often share personal stories （"I've struggled too"） or rush to give advice （"Do this!"）.While well-meaning，rushing to share opinions can minimize someone's pain，and shifting the focus to ourselves weakens hope to be heard.Chatbots，however，avoid these errors.Without personal experiences or urgency to solve problems，they focus entirely on the speaker.In a 2024 study，Microsoft's Bing Chat scored higher than humans by using a three-step method：explaining people's struggles，acknowledging and justifying how they might feel，and asking follow-up questions.
Humans can also adopt similar strategies like "looping for understanding"—repeating others' words in their own terms and checking correctness （"Do I have that right？"）.Chatbots are natural loopers，and when humans learn it，they better understand others' emotions and make them feel heard.These skills extend beyond strengthening family and friend bonds：dozens of studies show managers and employers using such methods tend to have more loyal，effective，and productive employees.
Despite AI's impressive listening skills，it has limits.Chatbots repeat formulaic （公式化的） responses （"I hear you"） that feel robotic over time.They can't feel or truly care for us，and studies show most human beings still want to engage with other humans.Some of the bugs of human connection are also，in fact，features.Chatbots can't roll their eyes or leave our texts unanswered.But the fact that we often must earn human empathy，and that it comes from limited beings who sacrifice （牺牲） to be there for us，is part of its beauty.
（1）What is the author's purpose in quoting the two strangers' replies？ ____
A.To compare two ways of giving advice.
B.To introduce a psychological phenomenon.
C.To suggest how to overcome anxiety.
D.To criticize human's communication.
（2）What does the underlined phrase "fell short of" mean in paragraph 2？ ____
A.Differed from.
B.Failed to match.
C.Did better than.
D.Were in need of.
（3）What can humans learn from chatbots' empathy strategies？ ____
A.To provide direct solutions.
B.To stress shared stories.
C.To correct speakers' mistakes.
D.To avoid self-centered responses.
（4）What does the author want to say in the last paragraph？ ____
A.I is an impressive listener.
B.Human empathy is valuable.
C.AI responds to human's pain calmly.
D.There are problems with human interaction.
题目解答
答案
（1）目的意图题。由本文第一段中的Studies show most find Stranger 1 more empathetic — but it's often a chatbot.Surprised？（研究表明，大多数人认为陌生人 1 更具同理心 —— 但它往往是一个聊天机器人。惊讶吗？）以及第二段中的Research reveals chatbots frequently outperform humans in empathy.（研究表明，聊天机器人在同理心方面经常优于人类。）可知，作者引用两个陌生人的回复是为了引出聊天机器人比人类更具同理心这一心理现象。故选B。
（2）词句猜测题。由本文第二段中的Research reveals chatbots frequently outperform humans in empathy （同理心）.A 2023 study found 80% of patients preferred chatbots' response to doctors' advice.Similarly，a 2024 experiment showed even when humans were paid to create thoughtful replies，they still fell short of ChatGPT's sympathy.（研究表明，聊天机器人在同理心方面经常胜过人类。2023年的一项研究发现，80%的患者更喜欢聊天机器人的回应，而不是医生的建议。同样，2024年的一项实验表明，即使有人付费让人类给出深思熟虑的回复，他们仍然fell short of ChatGPT的同情心水平。）可知，前文提到聊天机器人在同理心方面优于人类，此处指即使付费，人类的回复同样还是不如ChatGPT，达不到ChatGPT的同情心水平，所以"fell short of"意为"未能达到、比不上"。A.Differed from不同于；B.Failed to match没能匹配的上；C.Did better than比……做的好；D.Were in need of需要。故选B。
（3）细节理解题。由本文第三段中的When humans see someone in pain，we often share personal stories （"I've struggled too"） or rush to give advice （"Do this!"）.While well-meaning，rushing to share opinions can minimize someone's pain，and shifting the focus to ourselves weakens hope to be heard.Chatbots，however，avoid these errors.Without personal experiences or urgency to solve problems，they focus entirely on the speaker.（当人们看到有人痛苦时，我们通常会分享自己的故事（"我也挣扎过"），或者赶紧给出建议（"这样做！"）。虽然出于善意，急于分享意见可以减少别人的痛苦，把焦点转移到自己身上会削弱被倾听的希望。然而，聊天机器人可以避免这些错误。没有个人经历，也没有解决问题的紧迫感，他们完全把注意力集中在说话人身上。）可知，人类可以从聊天机器人的同理心策略中学到避免以自我为中心的回应。故选D。
（4）段落大意题。由本文最后一段的内容Despite AI's impressive listening skills，it has limits.Chatbots repeat formulaic （公式化的） responses （"I hear you"） that feel robotic over time.They can't feel or truly care for us，and studies show most human beings still want to engage with other humans.Some of the bugs of human connection are also，in fact，features.Chatbots can't roll their eyes or leave our texts unanswered.But the fact that we often must earn human empathy，and that it comes from limited beings who sacrifice （牺牲） to be there for us，is part of its beauty. （尽管人工智能具有令人印象深刻的倾听技巧，但它也有局限性。随着时间的推移，聊天机器人重复着公式化的回答（"我听到了"），让人感觉像机器人。他们无法感受到或真正关心我们，研究表明，大多数人仍然希望与他人交往。事实上，人际关系中的一些缺陷也是特征。聊天机器人不会翻白眼，也不会不回复我们的短信。但事实是，我们经常必须赢得人类的同情，而这种同情来自于有限的人，他们牺牲自己来帮助我们，这正是它的美丽之处。）可知，作者在最后一段想表达人类同理心的价值。故选B。
（2）词句猜测题。由本文第二段中的Research reveals chatbots frequently outperform humans in empathy （同理心）.A 2023 study found 80% of patients preferred chatbots' response to doctors' advice.Similarly，a 2024 experiment showed even when humans were paid to create thoughtful replies，they still fell short of ChatGPT's sympathy.（研究表明，聊天机器人在同理心方面经常胜过人类。2023年的一项研究发现，80%的患者更喜欢聊天机器人的回应，而不是医生的建议。同样，2024年的一项实验表明，即使有人付费让人类给出深思熟虑的回复，他们仍然fell short of ChatGPT的同情心水平。）可知，前文提到聊天机器人在同理心方面优于人类，此处指即使付费，人类的回复同样还是不如ChatGPT，达不到ChatGPT的同情心水平，所以"fell short of"意为"未能达到、比不上"。A.Differed from不同于；B.Failed to match没能匹配的上；C.Did better than比……做的好；D.Were in need of需要。故选B。
（3）细节理解题。由本文第三段中的When humans see someone in pain，we often share personal stories （"I've struggled too"） or rush to give advice （"Do this!"）.While well-meaning，rushing to share opinions can minimize someone's pain，and shifting the focus to ourselves weakens hope to be heard.Chatbots，however，avoid these errors.Without personal experiences or urgency to solve problems，they focus entirely on the speaker.（当人们看到有人痛苦时，我们通常会分享自己的故事（"我也挣扎过"），或者赶紧给出建议（"这样做！"）。虽然出于善意，急于分享意见可以减少别人的痛苦，把焦点转移到自己身上会削弱被倾听的希望。然而，聊天机器人可以避免这些错误。没有个人经历，也没有解决问题的紧迫感，他们完全把注意力集中在说话人身上。）可知，人类可以从聊天机器人的同理心策略中学到避免以自我为中心的回应。故选D。
（4）段落大意题。由本文最后一段的内容Despite AI's impressive listening skills，it has limits.Chatbots repeat formulaic （公式化的） responses （"I hear you"） that feel robotic over time.They can't feel or truly care for us，and studies show most human beings still want to engage with other humans.Some of the bugs of human connection are also，in fact，features.Chatbots can't roll their eyes or leave our texts unanswered.But the fact that we often must earn human empathy，and that it comes from limited beings who sacrifice （牺牲） to be there for us，is part of its beauty. （尽管人工智能具有令人印象深刻的倾听技巧，但它也有局限性。随着时间的推移，聊天机器人重复着公式化的回答（"我听到了"），让人感觉像机器人。他们无法感受到或真正关心我们，研究表明，大多数人仍然希望与他人交往。事实上，人际关系中的一些缺陷也是特征。聊天机器人不会翻白眼，也不会不回复我们的短信。但事实是，我们经常必须赢得人类的同情，而这种同情来自于有限的人，他们牺牲自己来帮助我们，这正是它的美丽之处。）可知，作者在最后一段想表达人类同理心的价值。故选B。