题目
用所给信息完成一封投诉信。 Wang Tao bought a computer online, but there was something wrong with the computer. Please rearrange the sentences to complete a complaint letter. 王涛于2019年8月26日在某电脑公司网购了一台电脑，收到电脑打开盒子后，发现电脑外观有损坏。下面是打乱顺序的投诉信正文部分，请根据投诉信的格式要求，将下面句子重新排序，帮助王涛组成一篇正确的投诉信。A Complaint LetterAugust 28th,2019Dear Sir/ Madam，___1___. ___2___. ___3___. ___4___. ___5___.Yours faithfully，Wang TaoA. I would like you to exchange the computer as soon as possible. Otherwise, I would like to have my full refund.B. I would appreciate anything you can do to help us in this matter.C. When we opened the box, we found there are two dents at the back of the computer and there are some scratches on the screen.D. I am writing to complain about the computer I bought from your online store.E. The computer we ordered on August 26, 2019 arrived yesterday.
用所给信息完成一封投诉信。 Wang Tao bought a computer online, but there was something wrong with the computer. Please rearrange the sentences to complete a complaint letter. 王涛于2019年8月26日在某电脑公司网购了一台电脑，收到电脑打开盒子后，发现电脑外观有损坏。下面是打乱顺序的投诉信正文部分，请根据投诉信的格式要求，将下面句子重新排序，帮助王涛组成一篇正确的投诉信。A Complaint LetterAugust 28th,2019Dear Sir/ Madam，___1___. ___2___. ___3___. ___4___. ___5___.Yours faithfully，Wang Tao
- A. I would like you to exchange the computer as soon as possible. Otherwise, I would like to have my full refund.
- B. I would appreciate anything you can do to help us in this matter.
- C. When we opened the box, we found there are two dents at the back of the computer and there are some scratches on the screen.
- D. I am writing to complain about the computer I bought from your online store.
- E. The computer we ordered on August 26, 2019 arrived yesterday.
题目解答
答案
D;E;C;A;B
解析
投诉信的结构是解题关键。这类应用文通常包含以下要素：
- 开头：说明写信目的（如投诉、建议等）
- 背景信息：订单时间、商品收到情况等
- 问题描述：具体说明问题
- 诉求：提出解决方案（如退换货、赔偿等）
- 结尾：礼貌性表达（如感谢、期待回复）
本题需根据以上逻辑顺序，将打乱的句子重新排列。
句子分析与排序
- D句作为开头，直接说明写信目的是投诉，是全文总起句。
- E句补充订单时间（8月26日）和收货时间（次日），属于背景信息。
- C句具体描述商品损坏情况，是问题的核心。
- A句提出解决方案（更换或退款），需在问题描述后提出。
- B句作为礼貌性结尾，表达对处理结果的期待。