1.1 Directions: For this part, you are to write A Letter of Complaintto the editorof a newspaper. You have bought an English-Chinese Dictionary. You find it in poor quality, but the bookstore's service is even worse. You should write at least 150wordsand pay attention to the form of the letter. Your letter should include the following contents:写信的原因与书店交涉的过程呼吁服务行业提高服务质量A Letter of Complaint

A Letter of Complaint

Dear Editor,

I am a college student and I am writing to express my dissatisfaction with the service I received from Bright Bookstore. Last Sunday, I purchased an English-Chinese Dictionary from their store. However, after using it for a few days, I discovered that the book was of poor quality. It contained numerous printing errors and even several missing pages. Clearly, this product does not justify the price I paid.

Determined to resolve the issue, I returned to the bookstore to request a refund. To my dismay, the service manager was uncooperative and impatient. He retorted, "Why didn't you check the book carefully before buying it?" I explained that I had no way of knowing about the defects at the time of purchase. He then suggested that I could only exchange the book for another copy, not get a refund. I argued that, given the poor quality, I did not want another copy. However, he firmly refused my request and turned to assist other customers.

Feeling frustrated and disappointed, I decided to seek help from your newspaper. I believe that the bookstore's actions are irresponsible, as they are selling substandard products. Moreover, their staff should treat customers with respect and offer satisfactory solutions. This incident is not an isolated case in the service industry. Many businesses seem to prioritize their own interests over customer satisfaction. I urge the service industry to improve their quality of service and truly serve the people.

Thank you for your attention to this matter.

Yours sincerely,

Liu Qiang