题目
Read the following passage.After reading it，you are required to complete the answers that follow the questions.You should write your answers （no more than 3 words） on the Answer Sheer correspondingly. When you have a problem with your computer，we recommend the following troubleshooting （故障排除） tips. Once you start troubleshooting，write down each step you take.In this way，you'll be able to remember exactly what you've done and can avoid repeating the same mistakes. If your computer gives you an error message，write down as much information as possible.You may be able to use this information later to find out if other people are having the same error. If you're having trouble with a specific piece of computer hardware，an easy first step is to check all related cables to make sure they're properly connected. When all else fails，restarting the computer is a good thing to try .This can solve many basic issues you may experience with your computer. If you need additional help，you can email me at computerhelp@（1）What should you do once you start troubleshooting？Write down ____ you take.（2）Why are you advised to write down the error message as much as possible？To find out if other people are having the ____ .（3）What should you do when you have trouble with a specific piece of computer hardware？To check all ____ .（4）When should you restart your computer？When ____ .（5）What can you do if you need additional help？You can ____ the writer.
Read the following passage.After reading it，you are required to complete the answers that follow the questions.You should write your answers （no more than 3 words） on the Answer Sheer correspondingly.
When you have a problem with your computer，we recommend the following troubleshooting （故障排除） tips.
Once you start troubleshooting，write down each step you take.In this way，you'll be able to remember exactly what you've done and can avoid repeating the same mistakes.
If your computer gives you an error message，write down as much information as possible.You may be able to use this information later to find out if other people are having the same error.
If you're having trouble with a specific piece of computer hardware，an easy first step is to check all related cables to make sure they're properly connected.
When all else fails，restarting the computer is a good thing to try .This can solve many basic issues you may experience with your computer.
If you need additional help，you can email me at computerhelp@
（1）What should you do once you start troubleshooting？
Write down ____ you take.
（2）Why are you advised to write down the error message as much as possible？
To find out if other people are having the ____ .
（3）What should you do when you have trouble with a specific piece of computer hardware？
To check all ____ .
（4）When should you restart your computer？
When ____ .
（5）What can you do if you need additional help？
You can ____ the writer.
When you have a problem with your computer，we recommend the following troubleshooting （故障排除） tips.
Once you start troubleshooting，write down each step you take.In this way，you'll be able to remember exactly what you've done and can avoid repeating the same mistakes.
If your computer gives you an error message，write down as much information as possible.You may be able to use this information later to find out if other people are having the same error.
If you're having trouble with a specific piece of computer hardware，an easy first step is to check all related cables to make sure they're properly connected.
When all else fails，restarting the computer is a good thing to try .This can solve many basic issues you may experience with your computer.
If you need additional help，you can email me at computerhelp@
（1）What should you do once you start troubleshooting？
Write down ____ you take.
（2）Why are you advised to write down the error message as much as possible？
To find out if other people are having the ____ .
（3）What should you do when you have trouble with a specific piece of computer hardware？
To check all ____ .
（4）When should you restart your computer？
When ____ .
（5）What can you do if you need additional help？
You can ____ the writer.
题目解答
答案
细节理解题。
（1）根据第二段Once you start troubleshooting，write down each step you take.In （一旦你开始排除故障，记下你所做的每一步。）可知一旦你开始排除故障，记下你所做的每一步，故答案为：each step。
（2）根据第四段 If your computer gives you an error message，write down as much information as possible.You may be able to use this information later to find out if other people are having the same error.（如果你的计算机给你一条错误消息，请写下尽可能多的信息。你以后可以使用这些信息来查明其他人是否也有同样的错误。）可知如果你的计算机给你一条错误消息，请写下尽可能多的信息。你以后可以使用这些信息来查明其他人是否也有同样的错误，故答案为：same error。
（3）根据第五段 If you're having trouble with a specific piece of computer hardware，an easy first step is to check all related cables to make sure they're properly connected.（如果你在特定的计算机硬件上遇到问题，简单的第一步就是检查所有相关的电缆，确保它们连接正确。）可知如果你在特定的计算机硬件上遇到问题，简单的第一步就是检查所有相关的电缆，确保它们连接正确，故答案为：related cables。
（4）根据第六段When all else fails，restarting the computer is a good thing to try .（当所有其他操作都失败时，重新启动计算机是一件很好的尝试。）可知当所有其他操作都失败时，重新启动计算机是一件很好的尝试，故答案为：all else fails。
（5）根据第七段If you need additional help，you can email me at computerhelp@（如果你需要其他帮助，你可以给我发电子邮件computerhelp@）可知如果你需要其他帮助，你可以给我发电子邮件computerhelp@，故答案为：email。
（1）根据第二段Once you start troubleshooting，write down each step you take.In （一旦你开始排除故障，记下你所做的每一步。）可知一旦你开始排除故障，记下你所做的每一步，故答案为：each step。
（2）根据第四段 If your computer gives you an error message，write down as much information as possible.You may be able to use this information later to find out if other people are having the same error.（如果你的计算机给你一条错误消息，请写下尽可能多的信息。你以后可以使用这些信息来查明其他人是否也有同样的错误。）可知如果你的计算机给你一条错误消息，请写下尽可能多的信息。你以后可以使用这些信息来查明其他人是否也有同样的错误，故答案为：same error。
（3）根据第五段 If you're having trouble with a specific piece of computer hardware，an easy first step is to check all related cables to make sure they're properly connected.（如果你在特定的计算机硬件上遇到问题，简单的第一步就是检查所有相关的电缆，确保它们连接正确。）可知如果你在特定的计算机硬件上遇到问题，简单的第一步就是检查所有相关的电缆，确保它们连接正确，故答案为：related cables。
（4）根据第六段When all else fails，restarting the computer is a good thing to try .（当所有其他操作都失败时，重新启动计算机是一件很好的尝试。）可知当所有其他操作都失败时，重新启动计算机是一件很好的尝试，故答案为：all else fails。
（5）根据第七段If you need additional help，you can email me at computerhelp@（如果你需要其他帮助，你可以给我发电子邮件computerhelp@）可知如果你需要其他帮助，你可以给我发电子邮件computerhelp@，故答案为：email。
解析
本题为细节理解题，主要考查学生根据文章内容快速定位信息并提取关键短语的能力。解题核心在于准确找到对应段落中的原句，并从中提取符合题意的关键词或短语作为答案。需注意题目中的指示词（如“why”“what”“when”）和限定条件（如“no more than 3 words”），确保答案简洁且符合语法要求。
第（1）题
关键句：Once you start troubleshooting，write down each step you take.
答案提取：题目问“开始故障排除时应该做什么”，对应句中“write down each step you take”，直接提取“each step”即可。
第（2）题
关键句：You may be able to use this information later to find out if other people are having the same error.
答案提取：题目问“记录错误信息的原因”，对应句中“find out if other people are having the same error”，提取“same error”。
第（3）题
关键句：an easy first step is to check all related cables to make sure they're properly connected.
答案提取：题目问“硬件问题时应检查什么”，对应句中“check all related cables”，提取“related cables”。
第（4）题
关键句：When all else fails，restarting the computer is a good thing to try.
答案提取：题目问“何时重启电脑”，对应句中“when all else fails”，直接提取即可。
第（5）题
关键句：you can email me at computerhelp@
答案提取：题目问“需要额外帮助时该怎么做”，对应句中“email me”，但题目要求不超过3词，简化为“email”。