题目

说明：假设你是王小俊，最近在某商店购买了一台型号为WS12M468TI的西门子牌(SIEMENs)洗衣机，出现质量问题。你向厂商售后服务部约翰.史密斯先生写信投诉。信的主要内容如下： 1．告诉对方洗衣机的购买日期、商店、洗衣机品牌和送货的日期； 2．出现的问题：开机后噪声异常，你们的售后服务部已经派人来维修，噪音问题已得到解决。现在的问题是洗衣机在使用中经常突然停机，再次开机也是如此； 3．提出解决方案(更换或退货)，希望尽快得到回复。

题目解答

答案

Dear John Smith, I am writing to complain about the SIEMENS washing machine I bought recently at ABC store due to its poor quality. I purchased the machine WS12M468TI on September 1st, and it was sent to my apartment the next day. After starting the washing machine, I found the machine could not work properly because of its loud noise. The noise problem was resolved after your after-sales service department sent someone to repair it. However, another problem occurred yesterday that it breaks off frequently, which cannot be solved by restarting the machine. I am really worried that some other problems may appear one day. So, I insist that the machine should be refunded or at least exchanged for a new one. I am looking forward to your reply as soon as possible. Best wishes, Wang Xiaojun

解析

步骤 1：确定信件的格式和内容
在写信时，需要遵循正式的信件格式，包括称呼、正文和结束语。信件内容应包括购买日期、商店、洗衣机品牌和送货日期，以及洗衣机出现的问题和解决方案。
步骤 2：描述洗衣机的购买信息
在信件中，需要明确指出洗衣机的购买日期、购买地点、洗衣机品牌和型号，以及送货日期。
步骤 3：描述洗衣机出现的问题
在信件中，需要详细描述洗衣机出现的问题，包括噪音异常和突然停机的问题，以及售后服务部已经派人来维修，噪音问题已得到解决的情况。
步骤 4：提出解决方案
在信件中，需要提出解决方案，包括更换或退货，并希望尽快得到回复。